New Insight: West Sussex County Council Resilience and Emergencies Team Case Study

The Resilience and Emergencies Team from West Sussex County Council implemented our crisis and incident management tool, CIM, to streamline process-efficiency, improve incident resolution, and enhance record keeping. For a comprehensive overview of how this was achieved, you should download the full case study here, but here are some key takeaways from the project.

Resilience and Emergencies Response

Across the UK, local council authorities and agencies have a statutory obligation to plan, prepare, and respond to emergencies.

In large county councils, this responsibility often rests with the emergency planning and response department, which is entrusted to provide 24-hour support and assistance when responding to all manner of disruptive events.

This includes minimising the impact of any disaster on residents and the environment and managing the transition back to normality – often working closely with the county’s emergency services, district and borough councils, and any number of other agencies and organisations.

West Sussex County Council

In West Sussex, the Resilience and Emergencies Team fulfil this duty – responding to unforeseen demands in its services from any of the 750,000 residents across the county.

And, when acquiescing to such requests, access to critical resources such as incident logs, key contact information, and rotas is essential. Meanwhile, post-response, detailed digitised records and reports of each decision made and action taken are also imperative. 

Discover how West Sussex County Council Resilience and Emergencies Team  improved process-efficiency and reduced incident response time after  implementing CIM – read the case study now.

Life Before CIM

Before the implementation of CIM, the West Sussex Resilience and Emergencies Team housed much of this data in disparate databases, so access to these resources when responding to emergency situations was time-consuming, manual, and failed to integrate well with other systems.

Such limitations came to a head in the wake of the Shoreham Airshow Crash in 2015, when 11 people lost their lives with a further 16 sustaining injuries in what was to be the deadliest air show accident in the United Kingdom for over 60 years. 

In the resulting inquest – which took a considerable amount of man-hours to resolve due to the formatting of records – West Sussex County Council recommended that the implementation of a “fit-for-purpose incident response system that would improve emergency response” was needed.

This is where One Voice and CIM stood out as an ideal solution.

World-Leading Incident and Crisis Management

As a complete management system for security, preparedness, and crisis management, incorporating all of the key processes within the resilience lifecycle, CIM offers unmatched functionality for all shapes and sizes of businesses. 

After the implementation of CIM, the team were able to consolidate critical emergency data into one cloud-based system. This delivered significant efficiency improvements and reduced emergency response times, helping streamline incident resolution and improve ongoing process improvements.

Thanks to CIM’s accessibility, comprehensiveness, and ease-of-use, the Resilience and Emergencies Team have fully implemented the original recommendations, with Hope Blandamer, Resilience and Emergencies Advisor, observing that: “efficiency and output are far improved when using CIM compared to before”.

The New Standard in Emergency Response

If you’d like to know more about the benefits that the team have realised as a result of implementing CIM, including additional insight from key team members, you can view the full case study here.

Or, to discover how our comprehensive world-leading incident and crisis management software can help you to improve your emergency planning, management, and response, talk to a member of the One Voice team.New Call-to-action

By Andrew Carvell

Andy is the Managing Director of One Voice’s international business, based in London and has worked with incident and crisis management solutions since 2010. He has a particular focus on the aviation and energy sectors and works closely with One Voice’s partner Control Risks to broaden the service offering of both parties. Andy has a degree in law from the University of Nottingham and outside of work, enjoys rugby, golf and outdoor pursuits.

More blog posts from this author

Subscribe to the blog