There's plenty to indicate the higher up the hierarchy ladder a person finds themselves, the less responsibility they're willing to take when it comes to crisis management. Luckily, some companies are honourable exceptions, but that's just what they are: exceptions.
Excuses Are Easy
You wouldn't encourage your daughter to play a guitar solo at her school's end-of-term ceremony if she hadn't shown up for rehearsals. If you play golf, you certainly won't threaten Tiger Wood's position with your 15 minute quarterly training session. The universal truth is that planning, preparation, and practice are vital if you wish to be effective.
Why is it, then, that people with crisis management as a part of their job description think it's OK to show up unprepared? Some of the most popular excuses are:
- We don’t have time for this.
- I can’t prioritise this / It's not a part of my KPIs.
- No incidents will occur on 'my watch'!
- This level of preparation sounds like overkill.
- How difficult could it be? I can handle it without training.
- I have a lot of experience in this area and don't need to practice.
- I am waiting for a leader to initiate an exercise.
- I don’t know how to deal with this.
A Kick in the Rear End
For those of you who don't want to be blamed when routines collapse, I have a fool-proof solution to the excuses mentioned. The starting point of which is to practise your initial crisis handling briefly, but frequently.
Weekly exercises on alerting and mobilising build your team's ability to switch quickly from normal mode to crisis handling mode. Although underappreciated, this kind of training – little and often – will actually have a greater impact on your level of emergency preparedness than big, full-scale enterprise exercises.
Basic Training First
There are several reasons to do basic training before conducting more advanced exercises. As a general rule, only when you and your colleagues can answer these questions are you ready to move to the next step on the preparedness ladder:
- How will I be notified or summoned to participate in crisis management? Can I easily recognise and answer the notification?
- What should I do when "the alarm sounds"? What is expected of me during the first few minutes?
- Who will I work with when handling a crisis?
- Where will we meet – a physical location or a virtual one?
- Where can I access the plans I need to follow?
- What procedures will we follow? Who's in charge? Will I lead any processes?
- How do I access the tools I need?
When all insecurity around these questions is eliminated, your crisis management team will avoid the misunderstandings and hassle often associated with teamwork during crisis situations.
Frequent and fast exercises make the team capable of focusing on bigger and more important issues. Colleagues who understand their role and develop confidence dealing with their crisis tasks can work quicker and better withstand pressure.
It's all about going into crisis handling mode quickly and accurately. Weekly, 15-minute sessions build that solid foundation that will make sure your team are ready to handle the situation when a crisis strikes.